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4613 N. University Drive, #560
Coral Springs, Florida 33067 |
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| Kim Mans, Director |
Deaconess Home Services,
Deaconess Home Medical Equipment & Infusion, Deaconess Hospital,
Evansville, Indiana
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Our accounts receivable department was in serious trouble due to staff turnover and
system problems. We contracted with AnCor Healthcare Consulting to help us reduce
our accounts receivable days outstanding and improve our cash collections. AnCor
developed an action plan that included micro-management of our billing and collection
functions, staff training and addressed business software issues. They also assisted us
with the interviewing and training of new employees.
AnCor's work ethic is impeccable. They stuck to their plan and produced very successful
outcomes for us. The fiscal year that AnCor assisted us, our cash receipts increased 58%
and our DSO went down from 142 to 74. They accomplished this by improved workflow,
enhanced utilization of the business software and employee training on Medicare
coverage criteria and documentation and claims submission requirements for Medicare
as well as our other third party payers. When AnCor's engagement was complete, the
staff was trained and the processes were in place.
We now budget for AnCor to evaluate our customer service and billing process on an
annual basis. The increased cash flow over just a few months more than paid for their
services.
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